Security FAQ


How can I protect my TMU student account?


The number one way to keep your TMU student account safe is to never give your TMU password to anyone, including family and friends.

Second, when using public computers to connect to campus services (such as email or Joule), always log off the computer before walking away.


Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites.  If you believe that your TMU password has been compromised, immediately change your password and contact the IT Service Desk.


Will TMU ever ask me for my personal information via email? 

No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as TMU).  If you receive one of these messages, delete it immediately and never respond.


Do I need to get Antivirus software for my computer?

Yes, however it is the responsibility of the student to protect their devices from dangerous malware that may disrupt TMU’s network infrastructure. Students need to exercise caution when interacting with unverified resources and quickly remove malware from their systems once it has been detected.