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FAQ

Click on the following links for answers:

  Classroom Media

I can't get my laptop to connect to the projector in the classroom.  What do I do?  How do I know what type of media is available in the classroom? 

 

   Email

I don't know my email address.  How can I find it?  How can I reset my email password?  Can I get my student email on my phone?  How do I forward my TMU email to my personal email account? What will happen to my TMU email once I graduate? Can I keep using my outside email provider?

 

  Personal Computer

What if something goes wrong with my computer while I'm in college?  Does TMU provide a way for me to backup my computer files?

 

  Printing

 Do I have to pay to use the printers/copiers on campus?  My account was charged but my pages didn't print.  What should I do?  What printers are available for TMU use?  Will I need to buy my own printer?

 

   Security

How can I protect my TMU student account?  How do I obtain Antivirus software for my computer?  Will TMU ever ask me for my personal information via email?  

 

  Software Discounts

What kind of software/hardware discounts are available to TMU Students?

 

  User ID/Password

How do I find my TMU username and password?  I'm locked out of my account, what should I do?  Why can't I access my account?

 

  Wireless/Network

 I am repeatedly being prompted for my TMU User ID and Password when I try to connect.  Why is this happening?  What is Safe Connect?  Why do I see this screen at Login?  How do I access the TMU wireless?  Where can I access TMU Wireless?  Which devices are compatible with TMU’s Wireless Network?  Can I access the wireless network from more than one computer at the same time?  What computer systems does the network support?  May I bring my own wireless access point (router)?

 

Email additional questions to servicedesk@masters.edu